Connecting with Clients in an Online Environment

Boost your online training and coaching skills to better serve your clients 

Over the years health and exercise professionals have been forced to re-imagine their services, reconfigure their studios and redefine client interactions to keep people moving in thoughtful and intentional ways. To stay relevant and continue to serve your clients, it’s critical to continue to refresh and refine your online coaching and training skills.

Whether you’re an experienced virtual coach or just starting out in the digital environment, this course will help you develop strategies for building rapport with clients online, creating a sense of connection and trust, and helping clients stay motivated and engaged with their fitness goals.

Plus, the course will include additional key factors to consider, such as how to begin a session virtually, how to minimize distractions, the importance of developing an office aesthetic, and provide equipment recommendations for microphones, cameras, and lighting. Participants will evaluate their virtual environment, equipment options, and identify best practice efforts they can make to better serve their clients and boost their virtual know-how.

Led by Dr. Erin Nitschke, ACE Certified Personal Trainer and Health Coach, NFPT-CPT, NSCA-CPT, Pn1, and professor of exercise science, this course is an exceptional introduction to developing and refining an indispensable toolkit focused on engaging clients in a world that is increasingly online. Adding this unique skill set to your current practice will add a new dimension of growth to your business, while helping you and your clients navigate the online training and coaching experience.

Upon completion, you will be able to:

• Describe a 5-ingredient recipe for rapport building 
• Evaluate the pros and cons of offering services in a digital environment and reimagine your services 
• Assess your nonverbal communication traits 
• Implement best practices for engaging with clients online 
• Develop a personal approach to building rapport in your unique online environment 
• Outline an online business action plan